Support Center

 


Support Center Home!      

Q: What do I do if my order/items arrived damaged when I opened the box after delivery?

A: Please inspect all packages upon receipt. If a "UPS shipped item" arrives damaged, contact us immediately at 877-POOLCTR.  Do not dispose of packaging. Take photos if possible. We will contact UPS, and a representative will come to you to inspect the package.  We will then send a driver to pick up the damaged item(s) and return them to us for replacement or credit. We cannot re-ship another item until the damaged item is inspected by UPS, or, unless you place another order and wait for the results of the first "damaged in transit" inspection.

If the item is Truck Line shipped, (pools, heaters, large filters, slides) you must note and indicate on the delivery receipt that the item is being received as damaged, or refuse the delivery.  If you sign for a Truck-Line shipped item as "Received in Good Condition" and it was in fact damaged, there is no recourse with the shipper, and thus no recourse with us.