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Q: My order has been backordered for too long, I wish to cancel.

A: In most cases we can cancel the order for you. We cannot rely on email to cancel an order however, please call our toll-free line during normal business hours 7am-7pm, at 877-POOLCTR and touch-tone your way to our Customer Care Department. In some cases, where the times has already shipped, we may not be able to cancel the shipment. If not, we will do all we can to cancel the shipment from our warehouses, however some of our vendors will not cancel an order after it has been picked and packed, as it can be too hard to locate an individual package.