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Q: I wish to return a product I received, how do I start?

A: Poolcenter.com will accept returns on most* items, in new condition, within 30 days of delivery date. Returned items must be in new, and unused condition - containing all parts, documents, and be packed properly in its original condition box. Return shipping cost is paid by the customer. If this applies to you, please click here to begin the returns process.

If we sent you an item different than what is on your order confirmation, or if there has been shipping damage, we will pay to return the item to us, and process another shipment using the same shipping service. Poolcenter.com must be notified within 7 days of the delivery date of shipping damage or shipping mistakes. If this applies to you, please click here to begin the return process.

*No Return
The following items are not returnable: custom ordered items, special ordered items, installed or used items. Product and boxes must be in new, un-used condition. Electronic or Liquid items, including pumps, motors, chemicals and paint, and Opened Covers or Liners are non-returnable.