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Q: Can I cancel a Special Order?

A: After your approval of a Special Order, some vendors do not allow the order to be cancelled. If this is the case you will be notified of this prior to your approval. Most Special Orders will arrive to you within 3 weeks. If you can wait no longer, please contact our helpful staff, between the hours 7am-7pm (CST), by calling 877-POOLCTR, and touch-tone your way to Customer Care.