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Q: What is an RMA? Do I need one to make a return?

A: RMA refers to Return Merchandise Authorization. Please do not return items without first obtaining an RMA number from our helpful returns specialists at 877-POOLCTR, or by completing the RMA request form. Returns received without an RMA may be refused, and/or credit on the order may be delayed or denied. We also need to inform our customers of which warehouse to return the merchandise to, as different items ship from and return to, different locations around the country.