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Q: I placed an order and my order status online says "In Process." When will I receive my tracking or notification that my order has been shipped?

A: Normally it takes between 24-48 hours to process an order.  Please check the email account (spam folders, blacklists, quarantines) for our transactional email.  If you did not receive an order confirmation, contact us immediately.  If you did receive an order confirmation and did not receive a notice pertaining to the status of your order and it has been more than five business days, please check online in your account history.  If you do not see an updated status for your order, please follow the CONTACT US link also listed at the top-right of this page and contact us immediately via email (phone or chat during normal operating business hours).  Getting you your tracking number (and your order) is of the utmost importance to us.