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Q: I ordered an item Overnight, and it's not here yet!

A: Orders placed with Next Day Air service before 12:00 noon (Eastern Standard Time), almost always ship same day. Please allow up until 7pm the following day to receive your item(s). FedEx does not deliver on a weekend, so remember that:

  • Orders placed on Friday, with Next Day Air service, will arrive on Monday.
  • Orders placed on Saturday or Sunday, with Next Day Air service, will arrive on Tuesday.

For Second Day Air orders, please add an extra day to the answers above.

Logging into your account will show you the tracking number, and this shipment notification / tracking number is also emailed to you (check your Junk mail folder if not received).

Q: I ordered Overnight, and it's not here by 10:30am.

A: Please allow until 7pm on the second business day following the day which you placed your order. Our overnight or Next day Air orders are not shipped to arrive by 10:30am, but to arrive the following business day. Orders placed with next day air service, on a business day (Monday - Friday), should be placed by noon (EST) to allow us time to process, pick, pack and ship the order.